Politique d’expédition

At Ivy Hearts, we understand that timely and reliable shipping is essential to creating a great experience for our valued customers. This Shipping Policy outlines the details of our shipping process and what you can expect when you order jewelries from our online store.

Processing Time
Each piece of personalized jewelry at Ivy Hearts is carefully handcrafted to meet your unique specifications. Please allow 2-4 business days for your order to be processed and shipped.

Shipping Fees
We are delighted to offer free shipping for orders within our domestic region. However, please note that international customers will be subject to shipping charges based on destination. You will see the applicable international charges during the checkout process before making your payment.

Order Tracking
Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. Use this tracking number to monitor the progress of your shipment.

Delivery Time
Most of our jewelry items are currently delivered within 4-13 business days, depending on your address and location. Please note that delivery times may vary depending during peak seasons or due to unforeseen circumstances beyond our control. Ivy Hearts is not responsible for delays caused by the shipping carrier. 

International Shipping
Ivy Hearts is proud to serve customers worldwide. We offer international shipping options, and delivery times may vary depending on the destination and address. Please note that customers are responsible for any customs or any fees associated. 

Shipping Address
Please double-check your shipping information during checkout to ensure accurate and complete details. Ivy Hearts cannot be held responsible for delivery issues caused by incorrect or incomplete shipping addresses.

Lost or Damaged Shipments
In the rare event that your order is lost or arrives damaged during transit, please contact us at support@ivyhearts.com within 7 days of the estimated delivery date. We are committed to providing exceptional customer service and will work with you to promptly resolve the issue through replacement or refund options.

At Ivy Hearts, we are committed to providing exceptional personalized jewelry and a seamless shopping experience. If you have any questions or concerns about our Shipping Policy, please feel free to contact us, and we will be delighted to assist you.

Thank you for choosing Ivy Hearts. We look forward to creating beautiful and meaningful pieces for you!