Politique de remboursement

At Ivy Hearts, we stand behind the quality of our products and aim to provide exceptional service to our valued customers. If you receive a product that is defective or damaged during shipping, we've got you covered with our 100% money-back guarantee or a replacement option. Just reach out to us within four days of delivery, and we'll quickly arrange either a full refund or a replacement item.

It's important to note that while we strive to personalize items to your specifications, unfortunately, personalized items cannot be refunded unless they arrive damaged or defective. These pieces are crafted uniquely for you and cannot be resold.

We want your shopping experience to be as seamless as possible, which is why we've outlined our cancellation policy to accommodate your needs:

1. 4-Hour Grace Period: We offer a 4-hour grace period from the time of order placement for any changes or cancellation requests.

2. Personalized Items: Our personalized jewelry pieces are crafted with care, exclusively for you. As such, they can only be exchanged or refunded as store credit.

3. Fulfilled Orders: Once your order is fulfilled and the packaging process begins, we're unable to cancel the order or modify engravings.

4. Incorrect Address: Your order does not arrive due to factors within your control, such as providing an incorrect shipping address.
5. Return Shipping Costs: Customers are responsible for covering the shipping costs associated with returning items to us.

Your satisfaction is our priority, and our dedicated support team at support@ivyhearts.com is here to assist you with any requests or concerns you may have within the specified timeframe.

With transparency and genuine care, Ivy Hearts aims to provide you with a clear understanding of our return and replacement procedures, ensuring a delightful shopping experience every time.